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Taylor would have loved ITIL

Although Frederick Winslow Taylor died in 1915, way before ITIL was even a spark in anyone’s evil mind, I am pretty sure he would have bowed with great respect when seeing the ITIL chronicles put into everyday ITSM practice. Of course, when I talk about ITIL, I might as well consider ASL, MOF, ISO20k, BiSL, … Continue reading



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