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The (non)sense of ITIL 2011

The best-known and worldwide most applied service management framework ITIL(R) will soon undergo a facelift. Whereas certification for ITILv2 has ceased to exist last month, July 29th will embrace the release of an update on ITILv3. This update will be titled ITIL 2011, in order to make a clear distinction with ITIL 2007, the original … Continue reading